REFUND & RETURNS POLICY
ONLINE AND IN-STORE PURCHASES
EVENING & PROM DRESSES
All evening and prom dresses are non-refundable and non-returnable. We hold a collection of dresses in stock available for immediate delivery. Not all sizes are available in-store.
If the dress is in stock with the designer and is available for delivery before your required occasion date, we can place a back order on your behalf. The order is only placed if you’re 100% happy to go forward with the purchase knowing that it is non-refundable and non-returnable.
Due to the nature of the purchase when a dress is ordered on back order with an average 3-4 month wait it is specifically ordered for you. We are not able to accept returns for this type of purchase as your dress is ordered with the designer on your behalf. We are unable to return the dress to the designer.
MOTHER OF THE BRIDE/GROOM
All mother of the bride and groom outfits are ready to wear and are non-returnable and non-refundable when purchased in-store. The dress you decide on is sold as seen in store and you must be 100% happy before purchasing the dress or placing a back order in your size.
We offer a 7-day returns service for ONLINE PURCHASES ONLY for mother of the bride/ groom outfits. Your outfit must be ordered from our inventory and online for the return to apply. It cannot be a back order from the designer for the 7 days to be applicable. Your outfit must be returned to the store within 7 days from the date of delivery.
HOW TO RETURN
Returns are £15. This will be deducted from your initial purchase price. Price applies per box not per item so if you have purchased multiple items, you can send them back together. This is only applicable if you are a resident of the UK. For orders outside of the UK, the customer will need to pay all shipping and customs.
Returned items are only refunded if they come back unworn and in the same condition sent to the customer. If for any reason it is not in its original condition, we will not be able to accept your return. All our items are checked by our quality control team and leave us in perfect condition.
We aim to process all refunds and exchanges within 2 business days of receiving the return. Please allow a further 3-5 business days for this to appear in your account.
Please note, that this returns policy does not relate to any purchases made in-store.
OUR RETURNS ARE NOW OPERATED BY DHL. You can arrange your return via the link below. A £15 fee will be deducted from the amount you originally paid.
STEP 1 – CLICK ON THIS LINK