Terms and Conditions of Purchase (IN-STORE)

Terms and conditions of purchase for evening gowns, prom and mother of the bride and groom -

Congratulations on your purchase with the Pretty Perfect Boutique Ltd.

Upon placing an order or making a purchase of any item with us you accept our conditions as terms of sale. As payment is placed that is acceptance of agreeing to the following:

For in store orders: 

The full balance of your order must be paid when the gown arrives or on first fitting date whichever is earlier. All items remain the property of ‘The Pretty Perfect Boutique Ltd’ until full payment has been made and the dress is collected by yourself or before it is sent to you by post. All monies paid are non-refundable and cannot be transferred to any other orders. Once goods are ordered for you with any of our designers you have no rights if you simply change your mind. (SALES OF GOODS ACT 1979). All dresses that are not available from stock and are ordered on your behalf are specifically ordered for you and can take between 2-6 months to arrive in store. This is unless a specific time limit is stated upon placing your order and is stated in writing. The Pretty Perfect Boutique have no control over production and or delivery times and are only providing you with the information that our designers have passed on to us.

Gowns requiring extra length or special measurements are subject to surcharge carried forward to the customer from the manufacturer. On ordering your dress or gown with us an initial payment of 50% is required on all goods and this initial payment is non-refundable. Gowns are ordered and purchased on size only and are not made to measure in every area. Standard sizing such as 10, 12, 14, 16. The recommendation from us will always be to order based on the largest area of your body based on bust waist and hips. These measurements are compared against each designers’ specific size chart to decide the best size for you. This will be discussed with you before placing your order. You are entitled to order whichever size you wish. Should you choose to order a size smaller than your largest area this is at your own risk and ‘The Pretty Perfect Boutique will not take any responsibility for this. 

Your dress will usually need minor alterations these are expected. Should you measure different sizes in different areas you will need the dress adjusted and tailored to your smaller areas. Usual adjustments to be expected will be length as everyone is a different height as well as the straps to suit how broad you are. Length options are standard or extra length. Should you change in size between the date of order and the date of collection this circumstance is out of our control. Any change in body shape is due to no fault of the Pretty Perfect Boutique. Should there be a query with the size, your dress will be measured to check the sizing. We will also need to remeasure you to compare against your previous measurements. Any size adjustments will need to be carried out by the seamstress and the cost will be passed on to you. The cost depends on the style of dress the work to be carried out and the seamstress you decide to use. 

Please note that should your order be placed last minute and incur rush charges you will be advised on the appropriate arrival time based on the information given to us from our designers. Rush charges vary from designer to designer. There are some circumstances out of our control that could hinder your goods arriving such as delivery delays. We do always suggest taking into consideration possible delays and allow enough time for alterations and for your gown to be with you in time for your event.

The purchase of the gown does not include the price of alterations. The alterations are to be carried out by a seamstress of your choice. The are seamstresses in Cardiff that we recommend should you need suggestions. Any alteration costs will be specified by your specific seamstress and these costs do vary dependant on area and experience.

When your dress arrives, you will be invited into store to try your dress. You must arrange an appointment in the boutique within three weeks of your dress arriving to collect unless agreed otherwise by us. Before this appointment we would have checked that your dress is perfect. The appointment will be your moment to check everything is perfect and we will recheck ourselves. We will also talk you through alterations to expect with the seamstress.

If you cannot collect your dress from us within the agreed time we will store the dress on your behalf and a small storage fee of £15. This will be automatically added to your balance if your dress is with us longer than a month. Should you choose not to collect your dress we can arrange delivery and delivery costs will be added to your balance if you choose this option. Should you choose not to collect your dress and not arrange delivery for a long duration of time we will assume you no longer wish to purchase the garment. After a period of 6 months if you decide not to collect and all contact from yourselves ceases with us you will loose your initial payment and we will assume you no longer want the dress. The dress will remain our property and we will resell your gown. Should your event be cancelled for reasons whatsoever you are unable to return your gown. All orders are placed specifically for you and we are unable to return or refund any goods.